skip to content
Prompt, practical, professional tree care and solutions
Serving Northern Virginia, Metro D.C. & Maryland
Contact Us: 703-239-0040

Frequently Asked Questions

About Twin Oak Tree Care Services

General Tree Care Issues

About Twin Oak Tree Care Services

What tree care services are provided by Twin Oak Tree Care?

Our services cover all types of projects from tree removal and emergency tree service to property maintenance. We provide both residential and commercial customers with prompt, professional service.

Do we service property maintenance contracts?

We cover all property maintenance services. Services include tree removal, elevation, pruning, pest management, crown reduction, hazardous tree assessment, and beneficial insect release. Ask about special rates for HOAs.

Do we service commercial contracts?

Our focus on providing practical, cost-effective solutions for both residential and commercial customers is stronger than ever.

Is Twin Oak Tree Care reliable and experienced?

With over 17 years of outstanding service, you can trust the professionals at Twin Oak Tree Care. We are qualified to handle all of your tree care needs.

Is there a cost for the estimate?

No, all estimates are free of charge - call our office at 703.239.0040 and we can arrange to have an estimator meet you at your property, or he can leave an estimate for you if you can't be home. Return to FAQs

How long does it take to get an estimate?

1 to 3 days. We can be there within hours if it is an emergency, and can leave an estimate for you within 1 day if you don't have to meet the estimator. However, we are glad to call to set up an appointment to meet you at your home or place of business at your convenience. Return to FAQs

How long is the price quote good for?

We guarantee our price for 180 days, unless a different term is specified in writing by the estimator. Return to FAQs

Once approval on a job has been given, when can the job be completed?

During our busy season starting in mid-April and continuing through October, it takes approximately 2 weeks from the time you approve your work and completion of the job. In the winter months our work slows down so we can complete a job within 1 week. Our prices go down in the winter as well- so it's a great time to have tree work done! Return to FAQs.

Once the job has been completed, how do I pay?

Our terms are "Payment in full due upon completion". You can pay the foreman directly with a check made payable to Twin Oak Tree Care, LLC, or cash. If you would like to pay using a credit card, you will be instructed to call the office. We accept all major credit cards. If you can't be home when the work is done, you will be billed. You may mail us a check or call to pay by credit card upon completion of the work.

Are we licensed and insured?

This is a very good question, and should be asked of every contractor you are thinking of hiring. Twin Oak Tree Care, LLC is licensed in Virginia and Fairfax County. We will be glad to provide copies of our licenses at your request. We are also fully insured with liability, vehicle insurance and Workers Compensation. We will be happy to provide you with proof of insurance. Please always make sure to ask for proof of insurance before a contractor comes on your property to work.

General Tree Care Issues

Does your company use spikes to climb the trees?

We do not use spikes to climb trees that we are pruning. We will only use spikes if we are taking down the tree. Return to FAQs

Does your company spray trees with pesticides for insects?

No, we don't believe in the use of pesticides to control insects in most cases. We feel that if your tree is healthy it can withstand an attack from common insects. We recommend maintaining your tree with regular pruning and fertilizing to keep it strong and healthy. However, in some cases the use of pesticides are necessary, and we can recommend a reputable tree service for you to contact. Return to FAQs

Do you top trees?

No. Topping is no longer a recommended pruning method to cut a tree down in height. It is actually harmful to the health of the tree. Your estimator can discuss other methods of pruning to maintain a certain height, and to try to repair trees that have been damaged by topping. Return to FAQs

When is the best time to prune a tree?

There are different times to prune different trees, for example most flowering trees should be pruned after they bloom, and Maples can be pruned most times of the year. It is best to discuss pruning with the estimator, because every tree is unique in it's placement on your property and it's condition. Return to FAQs

How often should I fertilize my trees?

Our arborists know and understand when to fertilize and when not to. We recommend you deep-root fertilize your trees every 2 to 3 years. However, trees that are not in good health may need to be fertilized more frequently.